QDE DocsBilling Portal
Order a VPS, manage services, invoices, and payments.
Billing Portal
The billing portal at portal.qde.com is where you order a VPS, manage your services, and handle billing.
Ordering a VPS
Choose a plan
Go to the KVM VPS order page and pick a plan.
Register or log in
No account yet? You'll create one during checkout. Already have one? Just log in.
Pay
Pick a payment method and complete the purchase. Your VPS is provisioned automatically once payment goes through.
Check your email
You'll get a confirmation email with your VPS IP address and login credentials.
Sidebar Navigation
The billing portal sidebar has these sections:
MANAGE
- Dashboard: your services and support tickets at a glance
- Services: list of your VPS instances
ACCOUNT
- Account details: your profile info
- Manage contacts: additional contacts on the account
- Billing: invoices, payment methods, credit logs
- Affiliates: referral program
- Security: password, two-factor authentication
- History: account activity log
HELP
- Knowledgebase: articles and guides
- Support Tickets: open or view tickets
- Downloads: downloadable files
- Live Chat: chat with support
- Server status: check if services are up
Dashboard
The dashboard shows:
- My Services: your active VPS plans with product name, status, price, billing cycle, and expiry date. Click the arrow to open service details.
- Support Tickets: your recent tickets and their status.
Finding Your VPS After Purchase
- Log in to portal.qde.com
- On the Dashboard, find your VPS under My Services
- Click the arrow icon to open service details
- Click Access Control Panel
See the Control Panel guide for what to do next.
Service Details
Click your VPS in My Services or Services to see:
| Field | What it is |
|---|---|
| Registration Date | When you ordered the service |
| Expiry Date | When the current billing period ends |
| First Payment / Recurring Amount | What you paid and what you'll pay on renewal |
| Billing Cycle | Monthly, quarterly, etc. |
| Auto Renew | Whether the service renews automatically |
| Bandwidth | Your monthly traffic allowance |
| Disk Space | Storage allocated to your VPS |
| Memory | RAM allocated to your VPS |
| IP Address | Your server's public IP: use this to connect via SSH |
| Additional IPs | Extra IPs if you purchased any |
Click Access Control Panel on this page to manage your server (install OS, reboot, etc.).
Your root password is sent by email when the OS is installed. If you selected an SSH key during installation, password login is disabled.
Billing
Click Billing in the sidebar. You'll see tabs across the top:
| Tab | What it's for |
|---|---|
| Invoices | All your invoices: invoice number, status, total, dates |
| Add Funds | Add credit to your account balance |
| Credit Logs | History of credits and debits |
| Credit cards | Saved cards for payments |
| eCheck/ACH | Bank transfer payment method |
Each invoice shows:
- Invoice #: click to view details
- Status: Paid, Cancelled, or Unpaid
- Total: amount charged
- Invoice date / Due date / Date Paid
Payment Methods
Credit / Debit Card
- Visa, Mastercard, and other major cards
- Save your card under Credit cards tab for automatic renewals
Cryptocurrency
- Bitcoin, Ethereum, and other coins accepted
- Processed through a third-party gateway
- You'll get a wallet address and exact amount to send
Crypto payments need network confirmations before they're credited. Depending on network traffic, this can take a few minutes to over an hour.
Troubleshooting
Invoice Unpaid
Invoice showing as unpaid?
- Card: check with your bank that the transaction went through. Try a different card if needed.
- Crypto: double-check you sent the right amount to the right address. Look up the transaction on a blockchain explorer.
Crypto Payment Not Confirmed
Crypto needs a certain number of network confirmations before it's credited.
- Find your transaction hash (TXID) in your wallet
- Check confirmation status on a blockchain explorer
- If confirmed but not showing in your account, contact support with the TXID
VPS Not Active After Payment
Payment confirmed but service still not active?
- Wait a few minutes. Provisioning can take up to 15 minutes
- Refresh the page
- Still not active after 30 minutes? Open a support ticket
Overdue Invoice
If an invoice goes unpaid, your service may be suspended.
- Go to Billing and find the overdue invoice
- Click to open it and pay
- Your service comes back online after payment confirms